Warranty Claim Procedure
How A Warranty Claim Moves From First Diagnostics To A Resolved, Returned Unit
STEP 1
Initial Diagnostics
Installer / end user tries to identify the issue
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Contact Feston Technical Support for remote assistance
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The technician, with adequate understanding of Feston equipment and installation, tries to diagnose
STEP 2
Lodging a claim
Feston Web Portal
Customer Service Email
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Provide required information like error codes, measurements, photos, communication records
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Other option
⌄
Conditional replacement
Service partner request
STEP 3
Dispatch replacement unit
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Estimate based on transportation
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STEP 4
Returning the Faulty Unit
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(Borne by Feston)
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csm@festonsev.com
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