Feston SEV

1. Introduction
FESTON S.E.V. Private Limited (“FESTON”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process and protect personal information when you visit our website, https://festonsev.com/, contact our team, submit an enquiry, register a product, request technical support or interact with our products and services.

FESTON provides energy solutions, including solar on-grid inverters, hybrid inverters, microinverters, solar storage batteries and related renewable energy products and services.

By using our website or voluntarily providing your personal information, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

2. Information We Collect

We may collect the following categories of information depending on how you interact with FESTON.

2.1 Personal and Contact Information

When you contact us, request a quotation or submit a form, we may collect:

• Full name

• Phone number and email address

• Company name, business designation and professional details

• City, state, installation address or other location details you provide

• Enquiry details, project requirements and communications with our team

2.2 Product and Service Information

When you purchase, register or request support for a FESTON product, we may collect:

• Product model, serial number and registration details

• Purchase date, invoice details and warranty information

• Installation and system configuration details

• Service requests, complaint records and support history

• Technical information necessary to diagnose product issues or provide after-sales assistance

2.3 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the website technologies enabled. This may include:

• IP address and approximate location derived from it

• Browser type, device information and operating system

• Pages visited, referring websites and interaction data

• Date, time and duration of website visits

• Cookie identifiers and similar online technologies

2.4 Information from Other Sources

Where permitted by applicable law, we may receive relevant business or customer information from authorised dealers, distributors, installation partners, service providers and other parties involved in delivering our products and services.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

FESTON may use the information collected for the following purposes:

• Responding to enquiries: To answer questions, provide product information, prepare quotations and arrange consultations.

• Product and sales support: To understand your energy requirements and recommend suitable solutions.

• Product registration and warranty: To register products, verify eligibility and administer applicable warranty services.

• Customer service: To process complaints, troubleshoot technical issues, coordinate repairs and manage service requests.

• Communication: To send enquiry updates, service notifications, appointment confirmations and other relevant communications.

• Website improvement: To understand website usage, improve functionality and enhance the visitor experience.

• Marketing and updates: To share product announcements, company news, events and promotional communications where permitted by law and subject to applicable consent requirements.

• Security and fraud prevention: To protect our website, systems, customers and business operations.

• Legal and regulatory compliance: To comply with applicable laws, lawful requests and legitimate record-keeping obligations.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law or with any required consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse traffic and improve user experience.

Depending on the tools implemented on our website, these technologies may include:

• Essential cookies: Help maintain core website functions and security.

• Analytics cookies: Help us understand how visitors use our website.

• Preference cookies: Remember selected settings or preferences.

• Advertising and measurement technologies: Where implemented, help measure marketing performance and campaign effectiveness.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

For information about specific cookies and their retention periods, please refer to our cookie settings or any separate Cookie Policy made available on the website.

5. Marketing Communications

We may contact you with relevant product information, business updates, offers, events and other communications where permitted by applicable law.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us.

Opting out of marketing messages will not prevent us from sending essential communications relating to your enquiries, purchases, warranties, service requests or legal obligations.

6. When We Share Your Information

FESTON does not sell personal information to third parties for their independent marketing purposes. We may share relevant information in the following circumstances, as permitted by applicable law:

• Authorised dealers and installation partners: To facilitate quotations, product installations, project coordination and customer support.

• Service and warranty partners: To process product registrations, technical complaints, repairs and warranty claims.

• Technology and hosting providers: To operate, maintain, secure and improve our website, communication systems and business applications.

• Analytics and marketing providers: Where applicable, to measure website performance and marketing campaigns in accordance with relevant consent and privacy requirements.

• Professional advisers: Such as legal, accounting or compliance professionals when reasonably necessary.

• Government and regulatory authorities: Where disclosure is required by law, a valid legal process or a competent authority.

• Business transactions: In connection with a merger, restructuring, acquisition or transfer of business assets, subject to applicable legal requirements.

We expect relevant third parties handling personal information on our behalf to protect it appropriately and use it only for authorised purposes.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including customer service, product registration, warranty administration, legal compliance and dispute resolution.

Retention periods may vary depending on the nature of the information, the purpose of collection, applicable warranty or service requirements, and legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable law and legitimate record-retention requirements.

8. Data Security

FESTON takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on the nature of the information and our systems, these measures may include access controls, restricted permissions, secure communications, system monitoring and appropriate internal procedures.

However, no website, electronic transmission or data storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle personal information responsibly and address security incidents in accordance with applicable legal requirements.

9. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about personal data we hold about you.

• Request correction or updating of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Opt out of marketing communications.

• Raise concerns or submit a privacy-related complaint.

• Exercise any other rights available to you under applicable data protection laws.

To exercise a relevant right, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.

Certain information may need to be retained where required by law or necessary for legitimate business, contractual, warranty or dispute-resolution purposes.

We will respond to valid requests in accordance with applicable legal requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms or services. These may include social media platforms, partner websites, customer service tools and product registration or support portals.

Third-party services operate under their own privacy policies and terms. FESTON does not control the privacy practices of independent third parties.

We encourage you to review the applicable privacy policies before submitting personal information to any external website or service.

11. Children’s Privacy

Our website and business services are primarily intended for individuals and organisations seeking energy products, business information or technical support.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law. Where legally required, appropriate consent from a parent, guardian or other authorised person will be obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. International Data Transfers

FESTON may use technology providers or business partners whose systems or operations are located outside the place where your information was collected.

Where personal information is transferred across national borders, we will take steps to ensure that the transfer and subsequent processing comply with applicable data protection requirements.

13. Legal Compliance

FESTON aims to handle personal information in accordance with applicable privacy and data protection laws, including relevant Indian laws and regulations, as applicable to the processing concerned.

Nothing in this Privacy Policy is intended to limit any privacy right or legal protection that cannot lawfully be excluded.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, website features, business practices or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

FESTON S.E.V. Private Limited

Website: https://festonsev.com/
Email: sales@festonsev.com
Telephone: +91 893 999 7777

Address:
Feston S.E.V. Private Limited
Old Survey No. 308, 1A, Post, Chettipedu Village, Thandalam, Sriperumbudur Taluk, Tamil Nadu – 602105, India.

For service-related matters, you may also contact our customer service team at csm@festonsev.com.

We will review privacy-related requests and complaints and respond in accordance with applicable law.

© FESTON S.E.V. Private Limited. All rights reserved.