Feston SEV

FESTON S.E.V. PRIVATE LIMITED

Effective Date: 9 October 2026

1. Introduction

Welcome to the official website of FESTON S.E.V. Private Limited (“FESTON,” “we,” “our,” or “us”), available at https://festonsev.com/.

These Terms & Conditions govern your access to and use of our website, including its content, product information, enquiry forms, support resources, and other services made available through the website.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using the website.

2. About FESTON

FESTON S.E.V. Private Limited provides clean energy and power solutions, including:

• Solar on-grid inverters
• Hybrid inverters
• Micro inverters
• Solar storage batteries

The information available on this website is intended to help customers, dealers, distributors, installers, EPC contractors, and other interested parties understand our products and services.

3. Website Usage

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for fraudulent, unlawful, or misleading activities.
• Attempt to gain unauthorized access to our website, servers, systems, or databases.
• Introduce malicious software, viruses, or other harmful code.
• Copy, reproduce, distribute, or commercially exploit website content without prior written permission.
• Interfere with the website’s functionality, security, or availability.
• Submit false, inaccurate, misleading, or unauthorized information through our forms.

FESTON reserves the right to restrict or suspend website access if we reasonably believe that a user has violated these terms or misused our services.

4. Product Information and Specifications

FESTON makes reasonable efforts to ensure that product descriptions, technical specifications, images, features, capacities, and other information published on this website are accurate and up to date.

However, product information may change due to technological improvements, engineering updates, manufacturing changes, regulatory requirements, or product revisions.

Accordingly:

• Product images are for illustrative purposes and may differ from the actual product.
• Technical specifications, compatibility, dimensions, performance, and features may vary by model or configuration.
• Product availability may vary depending on location, inventory, and distribution arrangements.
• Website information does not constitute a binding offer unless expressly confirmed in an applicable written quotation, purchase order, or agreement.

Customers should confirm the latest specifications, compatibility requirements, pricing, and availability with FESTON or an authorized representative before making a purchase or installation decision.

5. Enquiries, Quotations, and Orders

Submitting an enquiry, contact form, appointment request, or service request through our website does not automatically create a purchase agreement or contractual obligation.

All quotations, orders, deliveries, payments, and commercial transactions are subject to the applicable quotation, purchase order, sales agreement, and other written terms agreed between the relevant parties.

Unless expressly stated otherwise in writing:

• Quotations are subject to the validity period specified in the quotation.
• Prices, taxes, delivery charges, payment terms, and delivery schedules are governed by the applicable commercial documents.
• Orders are subject to product availability and written confirmation by FESTON or its authorized representative.
• Changes, cancellations, returns, and refunds are governed by the applicable written agreement and relevant laws.

6. Installation, Compatibility, and Safe Operation

FESTON products must be selected, installed, configured, operated, and maintained in accordance with the relevant product manuals, technical specifications, safety instructions, and applicable electrical and installation standards.

Customers are responsible for ensuring that the installation site and electrical infrastructure are suitable for the selected product, with assistance from qualified professionals where required.

This includes, where applicable:

• Proper electrical wiring, earthing, and protective devices.
• Compatibility between inverters, batteries, solar panels, and connected equipment.
• Adequate ventilation, temperature control, and environmental protection.
• Compliance with applicable electrical, grid-connection, and safety requirements.
• Use of authorized accessories and approved installation procedures.

Incorrect installation, improper operation, incompatible components, or failure to follow safety instructions may affect product performance and warranty eligibility.

FESTON shall not be responsible for issues caused by improper installation, unauthorized modifications, misuse, or failure to comply with applicable instructions, except to the extent that liability cannot lawfully be excluded.

7. Warranty and After-Sales Service

Product warranties, service commitments, replacement eligibility, and repair conditions are governed by the applicable product warranty documentation and FESTON’s relevant warranty and service policies.

Warranty coverage may vary according to the product model, purchase date, registration status, installation conditions, and specific warranty terms.

Customers are advised to review the applicable documents before purchasing or registering a product.

For further information, please refer to the Warranty Terms & Conditions and Service Policy available on our website.

Nothing in these Terms & Conditions is intended to limit any consumer rights or statutory warranties that cannot legally be excluded under applicable law.

8. Customer Responsibilities

When using our website or requesting our products and services, you agree to:

• Provide accurate and complete contact, purchase, and product information.
• Use products in accordance with the relevant manuals and safety instructions.
• Ensure that installation and maintenance are performed by qualified personnel where required.
• Retain relevant purchase invoices, warranty documents, serial numbers, and service records.
• Cooperate reasonably with our support team during troubleshooting and warranty assessments.
• Avoid making false claims, impersonating others, or misusing FESTON’s name, logo, or brand identity.

You are responsible for the accuracy of information submitted through our website and for keeping your contact details up to date when necessary.

9. Intellectual Property Rights

Unless otherwise stated, all content on this website, including text, product descriptions, photographs, graphics, illustrations, logos, trademarks, videos, designs, layouts, and other materials, is owned by or licensed to FESTON S.E.V. Private Limited.

Such content is protected by applicable intellectual property laws.

You may access and use the website for personal, informational, or legitimate business enquiry purposes. However, you must not reproduce, modify, republish, distribute, display, or commercially exploit website content without prior written authorization from the relevant rights holder.

Unauthorized use of FESTON’s trademarks, logos, product images, or other proprietary materials may result in appropriate legal action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, or services for convenience and informational purposes.

FESTON does not necessarily own, operate, or control these third-party resources and is not responsible for their content, availability, security, privacy practices, or terms of use.

Accessing third-party websites is at your own discretion and is subject to the terms and policies of those websites.

11. Privacy and Personal Information

When you contact us, submit an enquiry, register a product, or request support, we may collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.

Such information may be used, as applicable, to:

• Respond to enquiries and provide requested information.
• Process product registrations and service requests.
• Coordinate customer support, warranty assessments, and after-sales assistance.
• Communicate relevant product, service, or business updates where legally permitted.
• Maintain records and comply with legal and regulatory obligations.

For further information regarding the collection, use, storage, and protection of personal information, please refer to our Privacy Policy.

12. Website Availability and Accuracy

FESTON aims to keep its website accessible, secure, and updated. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical vulnerabilities.

Website content may occasionally be updated, corrected, modified, or removed without prior notice.

To the extent permitted by law, FESTON shall not be liable for temporary website unavailability, technical interruptions, data transmission failures, or inaccuracies arising from circumstances beyond its reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, FESTON shall not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, this website.

Such losses may include those arising from reliance on website information, temporary website interruptions, unauthorized third-party access, or the use of external links.

Product-related claims, including those involving performance, defects, installation, repair, or replacement, shall be assessed under the applicable purchase agreement, warranty documentation, service policy, and relevant law.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot legally be excluded or limited.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, damages, or reasonable costs arising directly from your unlawful use of the website, material violation of these Terms & Conditions, infringement of third-party rights, or misuse of FESTON’s intellectual property.

This provision does not apply to the extent that such losses arise from FESTON’s own acts or omissions or where applicable law prohibits the allocation of liability.

15. Force Majeure

FESTON shall not be held responsible for delays or failures in performing obligations to the extent caused by events beyond its reasonable control, including:

• Natural disasters, floods, fires, and severe weather.
• Epidemics.
• War and civil unrest.
• Government restrictions.
• Supply-chain disruptions and transportation interruptions.
• Widespread utility and communication failures.

Any affected obligations will be handled in accordance with the applicable agreement and relevant law.

16. Changes to These Terms & Conditions

FESTON reserves the right to revise or update these Terms & Conditions from time to time to reflect changes in its website, products, services, business practices, or legal requirements.

Updated terms will be published on this page with a revised effective date, where appropriate.

Your continued use of the website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable law and the jurisdiction of competent consumer forums and other statutory authorities, disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

Nothing in this section prevents a consumer from exercising any mandatory legal rights available under applicable law.

18. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a competent authority, that provision shall be interpreted or limited to the minimum extent necessary, where legally permissible.

The remaining provisions shall continue to apply to the extent that they remain valid and enforceable.

19. Entire Agreement

These Terms & Conditions govern your general use of the FESTON website. They do not replace or override any separately executed sales agreement, purchase order, warranty document, service agreement, or other written contract applicable to a specific transaction or service.

Where specific contractual terms apply, the relevant documents shall govern the matters they expressly address, subject to applicable law.

20. Contact Information

For questions, concerns, or requests regarding these Terms & Conditions, please contact us using the details below.

FESTON S.E.V. Private Limited

• Website: https://festonsev.com/
• Email: sales@festonsev.com
• Sales Contact: +91 893 999 7777
• Service Support: +91 893 999 9911

Registered/Business Contact Address:

FESTON S.E.V. Private Limited
Old Survey No. 308, 1A, Post, Chettipedu Village, Thandalam, Sriperumbudur Taluk, Tamil Nadu – 602105, India.

For additional contact details and service information, please visit our official Contact Us page.

© 2026 FESTON S.E.V. Private Limited. All Rights Reserved.