Feston SEV Service Policy
Customer Service Flow
The end-to-end complaint-to-resolution journey, updated with the latest ticketing terminology and revised turnaround times across Standard and Elite service tracks.
Standard Service
Elite Service
Complaint Registration through Feston Care Service, CRM, or E-mail.
CRM collects the Customer and Product details & generates a Ticket number.
Feston Support Engineers assist through online technical support within 6 working hours.
Standard Service
Elite Service
Inverter error code identified & solved within 24 hrs.
The corresponding Service Engineer closes the ticket number.
Ticket Closed.
Unable to resolve remotely — needs service centre support.
Customer sends the inverter to the nearest service centre or dealer within 48–72 hrs.
Repair the inverter.
Replace with new inverter.
Dispatch the inverter to the customer address within 5 working days.
— on-site path merges below —
For on-site cases, the corresponding Feston Service Engineer performs the repair within 48 working hours, and replacement within 5 working days for the inverter.
Ticket Closed.
Feedback Form — closing the loop with the customer.
Feston Support & Warranty Services
📞 +91 9384813428
✉️ csm@festonsev.com
Products
© 2026 FESTON S.E.V Pvt. Ltd. All Rights Reserved.
